Greg Efta

Remember when your childhood doctor would tell you "this isn't going to hurt a bit"… and then it does? Sure, the lollipop helped, but wouldn't it have been better if you could have gotten the prize without the pain? Success in today's health care world can be more OW than WOW, but it doesn't have to be. While many subscribe to the "no pain, no gain" mentality, the pain doesn't have to overwhelm the process. This program will teach five simple steps to take the sting out of doing business in the post acute care world. . From building alliances to creating customer service excellence, this program will provide simple, straightforward tips and ideas for maximizing your business opportunities and creating resident/patient/family trust, loyalty and satisfaction.

This program will explore methods to:

Increase your market share by identifying targets based on your strengths.

Build alliances to maximize productivity.

Break down long term and medium term goals into digestible bites based on a proven model of successive 12 week plans.

Equip your team for success.

Discover the all important customer excellence concepts which will dramatically increase your satisfaction scores.

This 90 minute session is packed with stories, examples and simple tips that can be implemented quickly and easily in virtually any health care environment. Based on nearly 20 years of research and implementation, the concepts are solidly based in reality, not theory. If you've missed ONE opportunity this year to capture business, hit your targets or satisfy a customer, you won't want to miss this session!