Dale Lind

Just as the quality of your staff will determine the quality of your product and/or service, so the quality of your supervisors controls the ultimate quality of your staff. The guiding premise of this presentation is that people generally do not perform poorly on purpose. In fact, most people want to excel and can if given the proper leadership support. The process begins when the supervisor realizes that how well his/her staff performs determines perception of how well he/she is performing. This presentation covers techniques for providing resources, training and coaching support. Also covered is the importance of linking consequences to performance and possibly most importantly, how to develop a strong and contributing team.

Objectives:
As a result of attending this session, participants will be able to:

1. Understand how closely their success is linked to the quality of performance by their staff
2. Apply proven techniques for coaching performance improvement
3. Know how to capture the power of group participation
4. Design and implement better productivity systems

During the presentation, lecture, humor and real life examples will be interspersed with group activity. PowerPoint slides are available to highlight key points and help maintain focus.

This program fits nicely into a 1 to 1.5 hour format.