Quality is Spelled With a "You"!
This program is designed to assist management and staff in understanding and developing a Continuous Quality Improvement (CQI) process. Based on specific, time-tested principles, this process is not simply a theory; it must become a practice.
As with any quality improvement process, the real beginning is understanding our customer base. Then we can proceed to what quality really means and how each person impacts quality at every level.
Upon completion of this program, the participants will be able to do the following:
This lively and energetic program can be structured as a 1.5 - 3 hour seminar utilizing real life examples and case studies with specific themes. “Quality” can also be expanded to an on-going consulting program including research, planning, education, implementation and follow-up.
Maun Lemke, LLC. Copyright 2006: All Rights Reserved.