 Factors That Drive High Performance: Four Things Top Performers Always Do Many
managers may wonder what differentiates extraordinary performers from everyone
else. What do top performers do that others don’t? How do they think? What
makes them “tick”? Although top performers
are indeed talented, being highly productive isn’t all about superior talents
or skills. Rather, being a high performer has much more to do with the simple
act of making choices. Being a top
performer is all about bringing your best to everything that you do. It’s about
being focused and working with the intention of creating results that benefit
the stakeholders in any given situation. Here are four choices/behaviors that
high performers make on a consistent basis. Top Performers… aren’t afraid. Top performers make choices that
others don’t make. They try things without knowing whether or not they’ll work.
They often refuse to play it safe; which may seem risky or careless. However,
because top performers have the courage to try the unknown, they often discover
the best possible solutions. make decisions. Most healthcare professionals are
accustomed to meetings. First there are meetings to come up with new ideas,
then there are second meetings to study the ideas, and then there are more
meetings to talk about what everyone has discovered. Top performers fear being
stuck in this type of indecision. They opt to act now instead of playing it
safe and doing nothing. They rightly believe that mistakes can be corrected, and
understand that standing still in a constantly moving marketplace can be fatal. excel in the basics. Practically every organization talks
about thinking “outside the box.” That’s fine, and people should most certainly
think outside the box. However, employees must pay special attention to another
approach: getting back inside the box to get better at the basics of the healthcare
business. Top performers know that the greatest returns are often realized when
we invest in improving on our customers’ (be they internal or external) basic
expectations. thrive on the unexpected. No matter how carefully we plan our work and
work our plan, the unexpected will inevitably happen. Top performers are
completely at ease with the reality that something totally unexpected will
happen. Top performers accept that stuff happens, and they do what they can to
“roll with the punches.” It’s Your Choice Top
performers perform with consistency and a certain sense of style. They know
that it’s about choosing how they
react to each and every situation, challenge, and opportunity in their lives. “Motivation is what
gets you started. Habit is what keeps you going.” —Jim Rohn A Time to Give Thanks Thanksgiving
is just around the corner, and as we hustle and bustle to get the house cleaned
and that turkey on the table, we often forget what the very meaning of this
holiday is all about. So, before you dive into the feast, football, and family
gatherings, take a moment to give thanks for the many blessings in your life.
Chances are, when you really think about it, you have much more than you
realize; particularly when it comes to your job. Healthcare
professionals certainly face busy and often stressful workdays. However, the job
is full of rewards—both professionally and personally. Below is a snapshot of
what healthcare professionals have to be thankful for. A stable job that has meaning. Even though it can be tough at
times, it is always good to have something as dependable as a job that brings
in a paycheck. Being able to pay bills is very important, and we should be
thankful for a job that affords us that luxury. Moreover, as healthcare
professionals, we should be cognizant that our jobs really make a difference.
We have the opportunity to help people in very critical times of their lives. There are
probably several additional blessings you could add—by no means is this an
all-inclusive list. Take time to think about what you should be thankful for,
and you’ll discover that your life is truly rich! “Be thankful for what you have; you'll end
up having more. If you concentrate on what you don't have, you will never, ever
have enough.” —Oprah Winfrey Is Your Customer’s Point of View a Puzzle? Discover the Unknown with Mystery Shoppers Everyday
the healthcare business is growing more and more competitive. This competitive
battleground is being fueled by an informed consumer base that carefully
researches every option in response to skyrocketing healthcare costs. Amid
efforts to win and sustain business, healthcare facilities and hospitals are
increasingly looking for ways to improve the patient experience. As such, many
facilities have turned to mystery shoppers. Healthcare
mystery shopping is very similar to retail mystery shopping. Healthcare
organizations contract the service of an agency, which then sends employees to
pose as customers/patients and later report back on how they were treated. Mystery
shoppers can provide healthcare organizations with a unique competitive
advantage. Armed with specific details in regard to customer and operational
services, organizations can leverage this information to improve the overall
quality of care. Mystery
shoppers provide several benefits, including (but not limited to) the
following: An improved patient experience. Mystery shoppers provide something
that no other survey, questionnaire or focus group can offer—a minute-to-minute
account of a real patient experience. Healthcare facilities that use mystery
shoppers say the reports have led to a number of changes in the patient
experience, including improved estimates of wait times, better explanations of
medical procedures, escorts for patients who have gotten lost, and even
less-stressful programming on the television in the waiting room. A subjective point of view. We all have preconceived ideas and opinions
about where we work. However, a mystery shopper has a subjective, outside view
that can provide your organization with an unbiased perspective. Increased revenues and patient
retention. Whether
it's hiring someone to grade your staff on how long they let the phone ring or
keep people on hold, mystery shopping is another way to anticipate issues that patients
may have. When your organization is aware of these issues, it can begin the process
to rectify them. Because of mystery shoppers, the quality of care and service
will be improved. As a result, more patients will be retained. Want
to Learn More? You can learn more about mystery shoppers by
clicking on the link below. The Mechanic and the Doctor A mechanic
was removing a cylinder-head from the motor of a Harley motorcycle when he
spotted a well-known cardiologist in his shop. The cardiologist was there
waiting for the service manager to come take a look at his bike when the mechanic
shouted across the garage, "Hey Doc, want to take a look at this?" |