October 2004 Food For Thought ********************************************** IN THIS ISSUE: Improved Communication "The right to be heard does not automatically include the right to be taken seriously." " Hubert Humphrey Listen to the Playback" Recording yourself for improved communication If you're like most people, when you hear your voice on a tape recorder you cringe, or say something like, "that's not how I sound!" No doubt, listening to your voice can be painful and embarrassing. However, if you're brave enough to record and listen to yourself, there is a lot you could learn. No matter what role you fill in your healthcare organization, you could always stand to improve your communication skills. And tape recorders are one of the best tools to help fulfill this goal. This method is simple and straightforward" all you need is the recording device and a blank tape and you're ready to go. You could bring it to a meeting, along rounds while visiting patients, or perhaps when you're on the phone. Take note of the following tips to get the most out of this approach: Ask for permission" some people might be offended if they are recorded. Even though it's for your own personal use, some people still might not like the idea because their voice will be on the tape. So, be upfront and tell them that you're recording. If they object, you will have to respect their wishes. Record yourself multiple times" it may take you a while to get used to the idea of being recorded, and this nervousness could be reflected in the tape. So, don't record yourself just once, as you won't get a representative picture. Write notes" have a pen and paper handy to write down your observations. Pay special attention to the tone and pitch of your voice. Are they reflective of the situation you're dealing with? For example, do you sound somber and concerned in serious situations? Receptive and inquisitive if someone has a problem/issue? Writing these issues down will help you track your progress as you move forward. Pay attention to how others respond to you" do they appear to understand what you're saying, or do they have to constantly ask for clarification? You may find that you're speaking too quickly or are being too vague. Get feedback" ask some you trust to listen to the tapes. Even after listening and studying your own voice, there still may be some aspects of your communication that you have overlooked. A co-worker or friend could offer the valuable criticism and praise you need. Perhaps they can record themselves too, and you could take turns listening to each other. Lastly, remember to place the date on each of your tapes. After six months or so listen to your most recent tape, and then go back to one of your very first tapes. You'll most likely be pleasantly surprised to hear the changes and confidence now present in your voice. Instead of cringing, you'll be smiling and saying, "that is how I sound, and I sound great!" |