7 Proven Keys to Exceed Today's Seniors Dining Expectations
Donna Manring DTR
Today's senior customer is accustomed to being in charge! Since trends are changing, dining with dignity is only one piece of the dining pie. Seniors and their families expect much more than merely nutritious meals. Our benchmark for fine dining is atmosphere, socialization, food choices with variety and exceptional appetizing, eye appealing plate presentation. Dining programs incorporating an "aligned culture" experience increased consumer satisfaction, improved staff retention, client referrals from residents, families and staff, decreased costs and offers opportunities for marketing advantages. Leadership and the entire organizational team vision must focus on customer service- oriented fine dining.
Studies have proven there is a definite link between the dining experience and nutritional outcomes. In addition, a facility can decrease the cost of supplementation just by addressing 3 main issues; the resident's ability to eat, the dining experience or environment and the impact staffing has on consumption and dining satisfaction. Since today's senior communities include dealing with the sandwich generation, residents, family and others, we as professionals must be prepared to provide the highest quality dining while maintaining a warm, home-like atmosphere. Dining services can be painless while being a revenue-generating business. Look at dining through the consumer's eyes. A great bedside manner doesn't stop at the bed!
There are many options in improving the dining environment and this program highlights 7 proven keys to success.
At the completion of this program, the participants will be able to:
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