"I am still
hearing rave reviews regarding Clint's program content, delivery
and all around knowledge of our industry. I will have a very hard
time finding another speaker for our annual convention who can meet
Clint's talents."
Yrene E.
Waldron, NHA
Executive Director
Delaware Health Care Facilities Association
"The workshop
was fantastic - very lively, funny" One person said, "Can't
wait to try some things." This session is a must for anyone
who needs to improve their communication skills and be reinvigorated,
challenged and entertained all at the same time. Participants definitely
realize specific ideas for immediate implementation. Mr. Maun can
get a topic or idea across so all can understand it and use what
he presents."
Maureen Mooney-Myers - Western New York Foundation for Homes & Svcs. For the Aging
Thank you so much Clint! I work as an LPN at
"Our members
loved you and want you to return to Hershey! The comments also reflect
that your presentations helped tremendously to make this program
a success. I have never seen such an overwhelming response to a
speaker."
Mary Ann
Birt
The Hospital & Healthsystem Association of Pennsylvania
How do I thank you for almost single-handedly making my convention
a huge success? You had the right message at the right time; delivered
it with incredible humor yet sincerity and provided content with
"nuts and bolts." Wow! I couldn't be more pleased or impressed
with your presentations and the evaluation summaries we just completed
only reinforce what I already suspected: Our members loved you too!
You received a perfect 5.0 rating for your general session presentation
and a 4.9 for your afternoon workshop. Incredible scores! (Please
feel free to quote me).
I've already been in touch with Kathy about having you come back
out to do a full day program for our members - something that will
help those "charge nurses get in charge!" I'm not sure
if we'll make that happen this fall or if we'll wait until early
2001. I can guarantee we will have you back!!!
Please give my regards to Kathy who was a delight to work with and
was always responsive to my requests. I look forward to working
with you again soon!
Kyle Dooley Kinder
Vice President
Arizona Hospital Association
"I cannot
express to you how happy I am that I decided to have you make presentations
at our WHCA 48th Annual Convention. Your evaluations are unbelievable,
ranking near perfect scores. I wish I could provide a way in which
I could put you in front of every long term care employee in this
great state of Wisconsin."
George W.
(Skitch) MacKenzie
Wisconsin Health Care Association
"I was
extremely pleased with the comments I heard after your presentations,
which included such words as "excellent," "fantastic,"
"tremendous," "amazing." Our conference attendees
were so infatuated with you and your presentation style, they wanted
to investigate your availability for next year's conference!"
Jeffrey L.
Heishman
Director of Education
Pennsylvania Assn. of Non-Profit Homes for the Aging
"You hit
a grand slam by all accounts with your presentation. On a scale
of 1 to 5, with 5 being the highest, participants rated your session
a 4.67 for content and a 5.0 for delivery. You have the distinct
honor of being the only speaker in recent memory to receive a perfect
5 rating! Some of the written comments we received were as follows:
"Concrete suggestions, valuable take home tools." "Excellent!"
Carol M.
Sinclair
Director of Education
Maine Hospital Association
"The comment
on your session that I love (and can relate to) is: "Excellent!
Mr. Maun can't be beat! I got up at 4:30 a.m. to be sure I got there
in time to hear him, and I like to sleep in."
Carla Berg
Pope
Director of Education & Convention
Iowa Health Care Association
"As you
can see from the summary sheet you were a big hit. You had 47 out
of 50 ratings of 5. I believe these are the highest ratings for
a seminar yet. We have heard nothing but raves about the seminar
and everyone wants to know when you'll be coming back."
David A.
Flippin
Director of Professional Development
Mississippi Health Care Association
On behalf of THCA and our members, thank you for presenting at our 16th Annual Conference
for Department Heads held in Nashville on February 10, 2005. I am pleased to inform you that
the scores for the seminar were very good and the response from the participants was extremely positive.
On our evaluation scale, which ranges from 1.0 (terrible) to 5.0
(excellent) you received a score of 4.7 for content and 4.5 for
delivery. The seminar received an overall score of 4.2.
Comments from participants included:
"Way to
go! You are the first speaker to ever achieve a perfect score!...You
were the success of our conference...I have no words to express
my gratitude for the mark of excellence and motivation you brought
to this conference."
Janice Mashak
Wisconsin Assn. of Home & Services for the Aging
I wanted to write express my pleasure I was given to
participate in Clint Maun's presentation at the Sioux Valley Regional Health Services meeting in Sioux Falls, SD
last week. Clint delivered eye-opening information to those in leadership roles regarding how to work as a
team.
In my new role at Prairie Lakes Healthcare System in Watertown, SD as the Organizational Development
Specialist, I am looking forward to encorporating Clint's comments and perhaps using him for future education
seminars for our management team.
I would also like to send kudos to Cheryl Boldt. I worked with Cheryl
during her employment with Beverly Healthcare, and she is an exceptional individual. She may also be a resource
for us in the future.
Alison Gilbertson
Prairie Lakes Healthcare System
"Greetings!
We were expecting great things from this seminar, and Clint delivered,
even exceeding our expectations! He is such a dynamic, exciting
presenter who knows the long term care business. Some of the comments
we received on the program evaluation were: "Great! Right on,
everyday problems addressed. Great Solutions." "Clint
Maun is a wonderful speaker - he knows his business and he is able
to give great suggestions for HC system."
Jane Roach,
RN
Johnson City Medical Center
"We truly
enjoyed having Clint as our guest for our Inaugural Heart of Leadership
Conference. The only negative I can think of is that he will be
near impossible to improve on next year. Some participants left
comments about the event: "Enjoyable - many interesting and
good ideas to mull over will keep me on the think ball."
"Excellent facility, great speaker very worthwhile."
"We need more of this a Great!"
Jeffrey V.
Zylstra
Royal Park Place/Royal Atrium Inn
"You are
always a favorite with the members of OHCA. Not only is your information
timely, on target, and vital to survival in today's healthcare climate,
your presentation is upbeat and lively - no sleepers in your sessions!"
Arlene Johnson,
AAI
Oregon Health Care Association
"Fantastic!
Those are the resounding words that came from the attendees' mouths.
Your humor and motivational talk about leadership hit the target."
Amy C. Redfearn
Meeting Professionals International
"How can
I adequately thank you enough for giving me the courage to reach
out and become a leader with honesty, specific goals and consistency!"
Mary J. Love
Diversicare
These comments were provided by employees at Crista Senior Community
and were submitted by Robert Howell.
"Just wanted to
thank you for the Clint Maun Breakfast. I felt like I was able to walk
away with a wealth of information.
So many things he said was such a good
reminder that we are all a team, and we are here to love and care not only
for our seniors but for each other as well. For myself and the drivers we
have our BMG buttons in view as a reminder of how we should respond to each
other and in talking about others as well."
"I cannot being to say enough about the meeting with Clint Maun. It had to
have been the fastest breakfast, and two and a half hours I have ever seen.
I did not want it to end. I learned so much, and have been practicing all
weekend to not be a "BMG" participant, of which I think sometimes is so
easy to become. I also liked the "No Excuse Policy" and will also make
that a new policy for me as well. As I was sitting there listening, I
realized how I could become the Queen of excuses as well. I think another
area that we all need to look at closely as it really hit home for me was
the "About", "Avoid", "Through" conversations that we can all find easy to
participate in. These 3 words play a big part in our day to day dealings
through out the CCRC. I hope that we all came away from the time spent
with Clint to know that "WITH" and "WE" should replace those 3 big words,
and that the 5 Step Process is the only way to go.
I Thank you so much
for having Clint come to CRISTA. I wish he could become a permanent staff
member."
"Thank you for inviting Clint Maun over. It was a fun way
of indirectly identifying our difficulties we experience on our day to day
operation. Right now, based on my experience and observation a lot of
issues we have are mostly forwared to the management. Although there are
great improvements compared to past years, we still have a lot of work to
do. Although our front line supervisors and Staff nurse are encouraged to
make independent decision and problem solving within the area/level where
the problem exist, we still encournter issues brought up to our department
which could have been taken cared off within the unit and shift
involve."
"I am very glad the supervisors and managers are there to
hear how important problem solving right to it's source and using quick
"Huddles" which encourages staff involvement and ownership. I love
"huddles" I use it most of the time when I am on the floor. I believe in
encouraging and empowering staff who performs the job themselves in
finding solutions to problems involving the job the do. I would like to
see more and m ore of "Huddles and P=S" happening."
"I like the idea
that Clint spoke about how we talk to people. It is really easy to talk
"at" or "to" people when in the work place. I am going to try to speak
"with" people, especially with our residents. How to implement this?
I am going to ask my peers to evaluation my conversations with them and
with the residents. Also, ask them to correct me on the spot when
appropriate."
"No question ~ HUDDLE! It's a new way of looking
at a core management belief I hold, which is to solve the problem as
close to the problem as possible. I'm going to give my staff a short
devotional on the biblical foundation for the principle, and encourage
them to exercise it."
"Thank you for the opportunity to meet Clint
Maun, he was a great speaker. I like his idea of HUTTLES, I never played
football but I'm sure it would be a real time saver. It would also
create 'mini teams' with a sense of accomplishment immediately. I want
to thank you for bringing Clint Maun for us. I know I enjoyed his
message for both us and our staff and the way he did it with humor.
Learning how we can work better together as a team across the entire
CCRC was probably the most important thing I got from him. Remembering
there we are not individual departments we all represent the entire CCRC
picture.
The second thing I got from him was the way we talk with
others & "What not to do" - Talk at others, talk to others, talk about
others, avoiding people, and talking through other people.
Again,
thank you for bringing him to CRISTA. I know I enjoyed him and that our
staff really enjoyed him also.
"I got so much out of Clint's
presentation on so many different levels, but if I were to capture a
few key concepts that I will walk away with and implement, they would
be the following:
"You were
a raving success. Not one negative Comment! Thank you for two successful
programs. I have been too many inservices and have never experienced
one better than this one. Clint is the best."
Michele A.
Furdyna
Reading Area Community College
"Thank
you from all of us at AAHSA for your participation as a faculty
member at the 37th Annual Meeting and Exposition in Los Angeles,
CA. Our membership greatly benefited from the experience and expertise
that the faculty offered at this meeting. For your information,
we offer the following report of the evaluation scores you received
from attendees. Scores are based on a scale of 6 (excellent) to
1 (poor): 125B, Putting People First=Organizational Success - 5.77;
133G, POWERTOOLS for your Marketing Success - 5.91; 58A, Turf Wars:
The World of conflict Management - 5.79; 158B, P.O.W.E.R.: Positive
Outcomes With Essential Revenue - 5.87; 103B, Recruitment, Selection
and Retention of Quality Employees - 5.84"
Robert Lagoyda
Director, Educational Services
American Association of Homes & Services for the Aging
Georgia
Health Care Association |
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Quality
Assurance through Motivated Employees |
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NHA
2008 2706-2 ORM 2706 |
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1. Learning
Objectives & content Material |
1 |
2 |
3 |
4 |
5 |
| ||
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5 |
74 |
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2.
Appropriateness of topic & content |
1 |
2 |
3 |
4 |
5 |
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to
long term care. |
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|
2 |
77 |
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3. Extent
you plan to use the knowledge/skills
acquired. |
1 |
2 |
3 |
4 |
5 |
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5 |
75 |
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4. Level of
Detail |
1 |
2 |
3 |
4 |
5 |
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4 |
75 |
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5.
Instructor(s)'s presentational skills |
1 |
2 |
3 |
4 |
5 |
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3 |
76 |
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6. Overall
Rating |
1 |
2 |
3 |
4 |
5 |
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4 |
75 |
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Quality Assurance Through Motivated
Employees 2008
Comments:
Ø
Clint Maun is a very good speaker. Held my
interest. Made me think about solutions in an entertaining way.
Ø
Really enjoyed.
Ø
Great Presentation skills. The humor keeps
our attention and helps the points he makes stay in my mind.
Excellent!
Ø
Wonderful speaker. Motivating.
Ø
Great!
Ø
Wonderful. Held my attention.
Ø
Very good. Repeat speaker, but not a negative
thing. Very good presentation.
Ø
Great!
Ø
Great speaker with great
ideas!
Ø
Awesome!
Ø I
hope to implement the ideas
Ø
Great!
Ø
Absolutely great, as usual.
Ø
Excellent! Fantastic speaker. Bring him
back.
Ø
Fantastic. Bring him EVERYTIME
Ø
Fantastic presentation!
Ø
Best speaker yet!
Ø
Bring him back whenever possible. Best
motivational speaker. Clint is a 10+ and his presentation is a
20+
Ø
5+++++
Ø
Excellent! Get him for a longer
period.
Ø
Great! Love this man. He is interesting and
he makes the hours FUN!
Ø
Very motivational
Ø
Great!
Ø
Wonderful as always
Ø
Funny! Entertaining
Ø
Thank you.
Ø He
is still great!
Ø
Very good and motivational
speaker
Ø
Excellent speaker with valuable information
in an interesting way.
Ø
Welcome speaker anytime.
Georgia
Health Care Association |
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Communication
is Key |
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NHA
2008 2707-2 PSM 2707 |
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"Your presentation
was a success. Selected attendee comments: "Could have listened
to him all day. Excellent!" "We need more speakers with
knowledge, content and presentations like Clint Maun"
"Best at convention." "Clint Maun continues to be
the highlight of speakers."
Kimberly
S. Allison, CAE
Director of Educational Services
Indiana Health Care Association
"Seven
words - "Boy, did you make me look good!" My exclamation
point key was getting tired when typing the comments from your May
9th, 2001 session. This comment from a member sums it up: "Clint
Maun was very motivating - he gives me incentive and motivation
to return to work". Thank you very much."
Melissa Ziegert
Member Services Director
Iowa Assn. Of Homes & Services for the Aging
"You were
absolutely wonderful! And you were EXACTLY what was needed
to kick off our convention! I knew you were going to knock their
socks off! You have such a talent and you are so pleasant to work
with. Thank you very much for being a part of our convention."
Bev Herman
Education Director
North Dakota Long Term Care Association
"Thanks
so much for once again being a highlight of our Convention and Trade
Show. Your sage wisdom on recruitment and retention couldn't have
come at a better time, and I can guarantee that everyone of my conventioneers
would agree one hundred percent."
Rebecca A.
Lowry
Deputy Director
New Mexico Health Care Association
On behalf of the nurses of the Community Hospitals Network, I want
to thank you for your most significant contribution to our Nursing
Summit: Vision for Nursing 2005. The evaluations of your presentation
were outstanding. Our leadership found your philosophy and suggested
interventions most helpful not only in crafting the five year plan
for the Network but also in designing some immediate tactics for
their individual business units.
Once again your presentation style and humor liberated "those
endorphins" and inspired hope and possibility in the participants.
We have taken to heart the fact that "there are nurses out
there, they just don't work for us". We are committed to turning
that reality around. Furthermore, your thoughts on retention and
quality of work life had a significant impact on the strategies
identified to support our vision. Thank you, Clint! Please feel
free to refer future clients to me for references. I can and will
without any reservation recommend you and your materials to future
customers interested in the recruitment and retention of a qualified
workforce.
Sincerely,
Janet M. Bingle, R.N.
Community Hospitals Indianapolis
"Wonderful
presentation! Excellent session! Highlight of the convention! Have
him back again! These are just a few of the comments that I heard
from the attendees."
Lori L. Tracy
Assistant Executive Director
South Dakota Health Care Association
"Clint
Maun's presentation of "Smooth Operations" on June 23
at our Heart of Leadership Conference exceeded all of our expectations
here at Oak Grove. The staff is still commenting on how encouraged
they were from Clint's talk and continue to use the buzz words from
the presentation. I cannot remember when my staff and I laughed
so hard and yet walked away with useful information. I can strongly
recommend this presentation to any facility that is looking for
a way to boost spirits and productivity."
Wayne Rost
Administrator
Oak Grove Christian Retirement Village
"Mother
of mercy, you are one amazing guy! First you drive half the night
to get to our conference in the middle of Oregon, talk non-stop
for more than six hours to rave reviews, then climb back into your
car for the long drive back to the Portland airport. You must have
more energy in your little finger than I've ever had in my entire
life. To say you were a hit at our conference is quite the understatement.
We had people stopping by the registration table all day, thanking
us for spending the money to bring you here instead of on those
souvenir sweatshirts!"
Margaret
Cervenka
Oregon Alliance of Senior & Health Services
"Our management
team and their staff expressed their ability to "relate"
to your realistic approach to customer service and ways to work
with their customers! Their evaluations gave you "Rave"
reviews and no one wanted the day to end!"
Kathy Brockman
Vice President, Operations
Alden Management Services, Inc.
"Thank
you so much for your incredible contribution to the Continuing Care
Accreditation Commission's anniversary luncheon. My staff sat with
Larry Minnix, AAHSA's new CEO during your speech and he asked them,
"who is this guy, he's really good?" and of course they
told him about your time with the entire staff last fall. Needless
to say, even Larry found you to be a tough act to follow!"
Ann Gillespie
Executive Director
Continuing Care Accreditation Commission
"Clint
Maun's ideas on "Unleashing Productivity" and "Managing
Turf Wars", presented to 178 Heritage Enterprises/Heritage
Manor department heads and senior staff members, has injected new
enthusiasm among all participants. His humorous presentation of
very practicable management strategies gave all attendees a wonderful
break from the day-to-day, and vigor to return to their facilities
to "embrace the chaos" they must supervise daily."
Cathy Hempstead
Training Coordinator
Heritage Enterprises